Check-in & Check-out

Arrive flexibly, leave relaxed. With our Smart Check-in & Check-out, you can make your stay even more flexible - all conveniently via your smartphone or our terminals at reception.

Modern hotel lobby with colorful reception, designer lounge furniture and oval daylight window

  • Time saving

    No waiting times at check-in

  • Flexibility

    Arrival possible at any time of day

  • Uncomplicated

    Smartphone is all you need - no app required

  • Paperless

    Sustainable and environmentally friendly

    • Your digital booking confirmation

    You will receive your booking confirmation from us by e-mail with all the important information. If you check in online, all you need to do is collect your room card from reception - your room is already waiting for you.

    Fill in the registration form in advance

    Fill out the digital registration form before your arrival. This allows us to prepare your room and make it available to you punctually from 15:00.

    Check-out by e-mail

    If you wish, confirm your check-out by e-mail and choose your preferred payment method – whether credit card, PayPal or invoice. Everything works directly via e-mail – for maximum flexibility during your stay.

    Smart, if you're in a hurry. Personally, if you wish.

    We can do digital and personal!

    Our Smart Check-in is a practical option - not a must. Our reception team is of course there for you 24 hours a day.

    Whether you want personal recommendations for Hanover, spontaneously need a cab or simply prefer direct contact - we are always available for you.

      We are here for you:

    • Personal check-in possible at any time
    • Insider tips on restaurants and sights
    • Support with planning your stay
    • Help with technical questions or special requests

    Frequently asked questions

    Is something missing, incomplete, or unclear? We are happy to add questions that are also of interest to others.

    Schreiben Sie unsFind more answers here

    • How do I get a cab?

      You can easily order a cab by calling the Hallo Taxi-Zentrale Hannover on +49 511 38 11. Our reception will also be happy to help you order a cab at any time.

    • What means of payment are accepted?

      You can pay in cash (€), by EC card, credit card (Visa, Mastercard, American Express) and contactless with Apple Pay or Google Pay. Payment in advance by bank transfer is also possible on request.

    • When can I check in on the day of arrival?

      We guarantee check-in from 15:00. If you arrive earlier and your room is not yet ready, you are welcome to leave your luggage at reception.

    • How can I cancel my booking/reservation?

      You can flexibly cancel or change your hotel booking or reservation depending on the rate and travel period booked. You will find the specific cancellation and prepayment conditions during the booking process and in your booking confirmation. For bookings by telephone, e-mail or via our website, please note the terms and conditions stated in each case. If you have any questions, our team will be happy to help you at any time.

    • By what time do I have to check out on the day of departure?

      We kindly ask you to hand in your room card at reception by 11:00 am.

    • If I arrive earlier than expected, can I request an early check-in?

      If you arrive earlier, please ask at reception for an early check-in. This is possible free of charge, subject to availability. If your room is not yet ready for occupancy, you can of course leave your luggage at reception free of charge and start the day in a relaxed manner.

    • If I want to leave later than planned, can I request a late check-out?

      If you would like to use your room for longer on the day of departure, please contact us the evening before your departure. Late check-out is possible free of charge, subject to availability. Please note: If the room is not vacated by 11:00 am at the latest, the hotel may charge half the room rate until 5:00 pm. After 17:00, the full room rate will be charged for an additional night.

    • Can I drop off my luggage?

      Luggage storage is available at reception at any time.

    • Can an invoice be issued to a company?

      Yes, of course we’re happy to issue invoices in your company’s name. If preferred, billing through a cost guarantee declaration is also possible. Please simply provide the relevant company details when booking or at check-in.