Contact

Whether you have questions about bookings, events or your stay - our team is always available to help you personally. Simply call, email or ask for a personal appointment!

TeamsFrequently asked questions
Hotel reception "Central Station" with its special light and color design, staff at the counter

Reception team

There for you 24 hours a day
Our reception will help you with general questions, short-term requests or forwarding to contact persons. Of course also at night and at weekends.

Conference and congress team

Are you planning an event?
Our team supports you professionally from the initial idea through to successful implementation.

Frequently asked questions

Is something missing, incomplete, or unclear? We are happy to add questions that are also of interest to others.

Get in touchFind more answers here

  • How do I get a cab?

    You can easily order a cab by calling the Hallo Taxi-Zentrale Hannover on +49 511 38 11. Our reception will also be happy to help you order a cab at any time.

  • What means of payment are accepted?

    You can pay in cash (€), by EC card, credit card (Visa, Mastercard, American Express) and contactless with Apple Pay or Google Pay. Payment in advance by bank transfer is also possible on request.

  • Can an invoice be issued to a company?

    Yes, of course we’re happy to issue invoices in your company’s name. If preferred, billing through a cost guarantee declaration is also possible. Please simply provide the relevant company details when booking or at check-in.

  • How can I cancel my booking/reservation?

    You can flexibly cancel or change your hotel booking or reservation depending on the rate and travel period booked. You will find the specific cancellation and prepayment conditions during the booking process and in your booking confirmation. For bookings by telephone, e-mail or via our website, please note the terms and conditions stated in each case. If you have any questions, our team will be happy to help you at any time.

  • If I want to leave later than planned, can I request a late check-out?

    If you would like to use your room for longer on the day of departure, please contact us the evening before your departure. Late check-out is possible free of charge, subject to availability. Please note: If the room is not vacated by 11:00 am at the latest, the hotel may charge half the room rate until 5:00 pm. After 17:00, the full room rate will be charged for an additional night.

  • If I arrive earlier than expected, can I request an early check-in?

    If you arrive earlier, please ask at reception for an early check-in. This is possible free of charge, subject to availability. If your room is not yet ready for occupancy, you can of course leave your luggage at reception free of charge and start the day in a relaxed manner.

  • Can I drop off my luggage?

    Luggage storage is available at reception at any time.

  • By what time do I have to check out on the day of departure?

    We kindly ask you to hand in your room card at reception by 11:00 am.

  • When can I check in on the day of arrival?

    We guarantee check-in from 15:00. If you arrive earlier and your room is not yet ready, you are welcome to leave your luggage at reception.